Lync lets you use cisco unified communications manager for enterprise voice and video communications, while microsoft lync provides instant messaging and presence. During construction some tests automatic or manual were run. To transfer a call to a contacts voicemail in windows. Apr 23, 2011 now that i have deployed microsoft exchange 2010 sp1, it is time to configure unified messaging role to work with lync and further extend testing for voicemail, subscriber access, auto attendant etc. Lync server 2010 exchange server 2010 um integration. Exchange server 2010 unified messaging um combines voice messaging, fax messaging and email messaging in to one store, accessible from many different devices. Ability to customize caller greetings and call transfer options. To see all of the protocols in scope under a specific license program and the. Um integrates microsoft exchange with telephony networks so that users can access their messages using outlook voice access ova for any telephone, mobile phone or from pc. Nov 15, 2010 this article covers the unified messaging um integration configuration between lync server 2010 release candidate and exchange server 2010 sp1 although the process is basically the same as it was in exchange 2007 and ocs 2007 r2 there are a few important changes. Unified messaging shoretel provides a comprehensive, simple, and robust unified messaging solution that satisfies a full range of customers messaging needs.
This article covers the unified messaging um integration configuration between lync server 2010 release candidate and exchange server 2010 sp1. Lync 2010 cannot be configured for call forward busy. Also note these instructions were tested various times with both rc and. Continuity of the user experience across multiple devices. Make a call using lync 2010 unified communications. Microsoft office online environment with microsoft lync server 2010 or.
Opening your copy of microsoft outlook navigating to outlook web access. Microsoft exchange unified messaging with microsoft exchange unified messaging um you get. Mar 06, 20 we are having a similar issue trying to get rcc from lync to cisco phones going and have run into a roadblock. Aug 22, 2012 find answers to lync voicemail not working unified messaging from the. Ability to read your voicemail messages with the automatic speech to text feature. Exchange unified messaging is a role in exchange that handles voice messages, you can have your voicemail here and you can use it for auto attendant, a service that allows callers to be automatically transferred to an extension without the intervention of an attendant. For customers who prefer to use the unified messaging capabilities in microsoft exchange 2010 instead, shoretel also offers a direct sip integration option. Lync server 2010 is built from the ground up to be a single platform. The total economic impact of microsoft lync server 2010. Preamble and about the author first i have to say thanks to my wonderful wife supporting me during the writing and to my actual company im with. To open phones options, open lync, click the options button, and then click phones. Migrating to unified communications with microsoft lync. A user should go busy in lync when they pick up their cisco desk phone. Lync server 2010 with unified communications technet.
Describes how to escalate lync voice and exchange unified messaging issues in office 365 dedicated or itar. The conferencing attendant is a phone number that users can dial in to for onpremise conferencing. Unified communications with lync 20 semantic scholar. Set a location to let people know where you are today.
Integrate exchange 2010 unified messaging with lync 2010. Microsoft lync server 2010 features in order to deliver a more robust telephony. Microsoft lync server 2010 january 2012 172549078001 reva1 1 microsoft lync server 2010 is a unified communications uc solution that enables customers, colleagues, and business partners to communicate instantly by voice, video, or messaging through a single interface, regardless of their location or network. Presence service on cisco unified communications manager. Sep 24, 20 connecting cisco cme to lync server via snr and use exchange unified messaging to provide voicemail. Unicom and microsoft lync basic indiana university southeast. Microsoft exchange unified messaging access your voicemail by. A service connection point scp for the central management store to connect with the active directory. Um mailbox policies a um mailbox policy is automatically created, you can see this in the exchange management console, under the organization configuration leave and then the um mailbox policies tab. Dialing 22010 and entering your pin settingup unified messaging. A business case for lync 2010 unified communications.
Place phone calls using microsoft lync lync can be used like a telephone to make calls between you and other lync users from your computer if you have a headset with a microphone. Once in the call, click the people options menu, and then click invite by name or phone number. Feb 11, 2019 if you want to use exchange unified messaging um to provide call answering, outlook voice access, or autoattendant services for enterprise voice users, read plan for exchange unified messaging integration in skype for business, and then follow the instructions in this section. The symptom was that, whenever we tried to transfer a call from the auto attendant to a lync server telephone extension, we would get two warning messages logged in the application log on the exchange um server, that were similar to the following. Search for anyone in your address book and initiate a call to that person, or simply. When you create a certificate for exchange server 2010 unified messaging with sp1, using a modified version 3 web server template, it is quite possible that a ksp is used instead of a csp. May 11, 2011 microsoft lync 2010 communications software helps you get going with lync 2010, and addresses questions such as, what do the presence states mean, how do i send and receive an instant message, how do i set up a contacts list, and how do i personalize my contact information, including changing my picture setting. Provisioning guide provisioning polycom phones with microsoft.
Microsoft lync lets you use cisco unified communications manager for enterprise. The hunt group must specify the exchange 2010 unified messaging sip dial plan used with the um ip gateway. Lync server 20, enterprise voice uses the exchange unified messaging. As an option lync allows the user to receive a notification of an incoming call during an active call and redirect the incoming call to a destination of the users choice. When lync, initiates a conference call, the conference call does not end until all parties. Any internet protocol ip addresses and phone numbers used in this document. Lync voicemail not working unified messaging solutions. Lync 2010 and exchange 2010 unified messaging integration. Migrate users to office 365 with hosted exchange um. When you create a um dial plan, you can configure the number of digits in the extension numbers, the uniform resource identifier uri type, and the voice over ip voip. Telephone system integration with um in exchange online. Route exhaustion automatic reroute of trunk group calls to any pstn phone number i.
Getting started you can access unified messaging by. Configuring exchange 20 unified messaging for lync 2010. Nov 06, 2012 configuring exchange 20 unified messaging for lync 2010 voicemail access following on from my exchange 20 owa and lync im integration guide i thought id turn my attention to the exchange 20 um service and lync integrated voicemail. Unified communications uc is a new approach to communications methods and solutions that opens up significant new ways to achieve both immediate and sustained cost and resource savings. Manual provisioning, which does not require a local central management store replica. Unified communications instant, realtime collaboration.
If you need further assistance please submit a faculty and staff um support request. Use a text telephone tty specify a conference call phone. Every effort has been made to ensure that the information in this manual is accurate. This information helps users make the right communication choice and improves their. Basic call controls using the lync phone polycom cx600 5. Lync 2010 and exchange 2010 unified messaging february 10, 20 jaapwesselius leave a comment as promised in my previous blog post about lync 20 and exchange 20 ive also been testing this same scenario with lync 2010 and exchange 2010. Remote call control with microsoft lync server 2010 for im and presence service on.
If you are running lync server 2010 you have another problem, you have. Unicom enterprise is ius term for unified communications, a service at iu that brings. Find answers to lync 2010 and exchange 2010 unified messaging integration from the expert community at experts exchange. Whats new in lync server 2010 a dell perspective 5 be contacted when a call is being made. Integrating microsoft lync server 2010 and cisco unified communications manager important. Create a um dial plan in exchange online microsoft docs. Although the process is basically the same as it was in exchange 2007 and ocs 2007 r2 there are a few important changes. Shoretel integration with microsoft unified communications. Selecting a language below will dynamically change the complete page content to that language. Cisco uc integration for microsoft lync is tightly integrated with microsoft lync to deliver a consistent and. Microsofts lync server lync is a unified communications solution that. User guide for the polycom cx700 ip phone to delete voice messages. Calling from microsoft lync 2010 on your com puter. A call to a lync user from another lync user should make the cisco phone on the second users desk ring.
A um dial plan establishes a link from the telephone extension number of a user enabled for voice mail to their mailbox. Configure exchange server unified messaging for skype for. Set up device and check call quality using lync 2010. A forrester total economic impact study prepared for. The microsoft customers that participated in this forrester total economic impact tei case study are in the process of upgrading to lync server 2010 from their previous unified communications environments for instant messaging. Microsoft lync server 2010 standard edition using direct sip cisco. How to escalate lync voice and exchange unified messaging. Support for georedundant pbx deployments and automatic reroute of sip trunks to the backup. Open lync, and find the contact you want to call in your contacts list, or by typing his or her name or phone number in the search box. This lync app is a unified client for all your communication and. Voicemails, missed calls and email messages consolidated into your outlook inbox and mobile device.
Selecting a language below will dynamically change the. Jul 15, 2011 integrating microsoft lync server 2010 and cisco unified communications manager important. Using cisco unified communications manager for call control minimizes costs by reducing management overhead, simplifying infrastructure. Initiating a call to find someone, type their name, iu username, email address, or phone number into the lync search field and a list of names will appear as you type. Your phone numbers are part of your presence information and are used by other lync 2010 users to contact you. The exchange um routing component handles voice mail routing between lync server and exchange servers to integrate lync server with unified messaging features.
Microsoft lync 2010 remote call control rcc to cisco. Application note microsoft lync server 2010 standard edition. An introduction to microsoft lync microsoft lync is a communication tool that allows users to collaborate in realtime via text chat, audiovideo chat, and desktop sharing. Join mike pfeiffer for an indepth discussion in this video integrate exchange 2010 unified messaging with lync 2010, part of lync 2010. Changing your presence information your presence information is constantly being updated by microsoft lync 2010 and microsoft communications server 14 based on a variety of factors, including your outlook calendar, whether youre in a call, an instant messaging session. Microsoft lync, automatic configuration can be used if not select manual configuration.
Shoretel integration with microsoft unified communications the demand for more efficient and productive communications has triggered major advances in unified communications uc, driving the integration of what were once separate silos information technology, communications, and application software. Connecting cisco cme to lync server via snr and use exchange unified messaging to provide voicemail. Sip trunking configuration guide for microsoft lync server. I recently came across an interesting issue when trying to integrate lync server 2010 with exchange server 2010 sp1 unified messaging. If a caller chooses not to leave a message, a missed call notification is. Unified messaging user guide this document will show you how to start using unified messaging at ubc. Cx700 user guide microsoft lync 2010 edition polycom support. Requesting unified messaging um aka voice mail for adjunct faculty note. Microsoft lync 2010 20 is a softwarebased pbx and communications platform. They settled on the audiocodes smarttap, the first call recording solution to be lync qualified by microsoft. Connecting a polycom cx700 phone to microsoft lync 2010 or to. Unified messaging user guide ubc information technology. Microsoft lync talks with exchange 2010 and unified messaging and allows users to see when others are available to collaborate. For the unified messaging server, this is not an issue because cng support was introduced with exchange server 2010 sp1.
Lync server 2010 supports audio and video calls with users on windows live messenger. Gallery view of video streams and contact photos 20. Unicom enterprise phone polycom cx600 indiana university. Point to the contact, and then click the call button. Set up device and check call quality using lync 2010 2. Use the options under my phone numbers to enter and publish or unpublish your phone numbers. Integrating microsoft lync server 2010 and cisco unified. A smart client microsoft lync for telephony, instant messaging, and conferencing. Lync 2010 enterprise voice offers a range of call forwarding options. Feb 07, 2020 a unified messaging um dial plan contains configuration information related to your telephony network. Lync 2010 and exchange 2010 unified messaging jaap wesselius. Lync 2010 instant messaging and presence quick reference.
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